New Fulfillment

Since late August we have been shipping through a fulfillment center in Olean, NY. So far we're very pleased with the improvement in shipping that we've been able to achieve. If an order is received by 3pm US Eastern Time and the items are all in stock, the order will ship the same day. Orders received over the weekend will ship on Monday.

You also receive an email notification which is more detailed than in the past and will show you exactly what was shipped, and contain your tracking number if one is available for the chosen shipping service. If there is something missing from the order, this means that an item is backordered, and will be shipped separately. We make judgment calls on whether an order with a backordered item will ship or be held, based upon the length of time the missing product is expected to be received, etc.

The best way to assure that items will be shipped right away is to separate pre-orders from in stock orders. If you have any questions on an order please email us at info@spacecraftfilms.com.